Knowledgebase: Windows
Symantec BSOD.
Posted by Dan Zimmerli, Last modified by Dan Zimmerli on 06 November 2008 07:52 PM
There's been a BSOD(Blue Screen of Death) being caused by Symantec that has been fairly common this year. It's caused by srtspl.sys which is related to Symantec. It's actually really easy to fix. Here's what you can do to fix it.

1. Attempt to boot to safe mode. (If you can't boot to safemode it's most likely being caused by something else and you should refer them to freelance@gac.edu or to their manufacturer.)
2. Go to the search bar in the start menu on Vista and type services and click on the result that says services with little gears by it.
     - Windows XP Users will need to Right Click on My Computer --> Click Manage --> Double Click Services and Applications --> Click on Services
3. From their locate the Symantec entries. Entries are in alphabetical order.
4. For each Symantec entry do the following:
     - Right-click on the entry and click properties.
     - Click the button that says "Stop"
     - In the drop-down box select disabled.
5. Reboot the computer into normal mode
6. Uninstall and Reinstall Symantec.
7. It should now no longer BSOD.
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