New Ticket Tracking System
Posted by Lindsay Vogel on 12 August 2022 11:22 AM

In the past, technology support requests were routinely entered into a ticket tracking system called Fusion. Fusion allowed us to route your requests to the appropriate personnel, and it gave you a way to transparently check on the status of your requests. The company that makes Fusion was recently acquired by another company, and we took that opportunity to perform an exhaustive search for alternative solutions that could better meet our needs. This fall, we will be transitioning to

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Webmail/GusMail links
Posted on 01 October 2015 11:57 AM

We recently added a link to either Webmail or GusMail to your user menu. You can now click the user portrait that appears after signing in (button at the upper right corner of any Gustavus page) and have your current email service listed. If you’re a GusMail user (students), you’ll already be signed in to your email. Webmail users (employees and some students) will need to sign in to Webmail separately. For students, this is another great reason to

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Accessibility and other improvements in Concert
Posted on 16 September 2015 10:03 AM

We had quite a few people asking about accessibility during the new website preview event. I’m happy to inform you that Concert is now helping to create more accessible pages by requiring editors to add descriptions for images (alt tags). If you are adding or editing an image without a description, you will see an alert asking you to add a description in order to continue on.

There is no way to retroactively prompt users to add descriptions to images that are already on the

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We are pleased to announce that Gustavus Technology Services is providing a CrashPlan PROe online cloud backup service for Gustavus-owned computers.

Once you install CrashPlan PROe, this will back up your data from anywhere you have an internet connection, and is replacing the external (or extra internal) hard drive backup solution. You will no longer need to use the the external backup

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About the New Website
Posted on 31 August 2015 04:59 PM

The new website is now live! This is exciting news for us, as it means fewer late nights, fewer meetings, and less stress. But for all of you, the added time and stress of finding your way around on a new website has just started. This post is meant to alleviate your concerns, and give you an update on what has changed. Let’s start with the most important things first.

Things are still weird

Many things are still being fixed. We hope to be back to normal before the

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NEW Learning Opportunities!
Posted on 27 August 2015 02:50 PM

We are SUPER excited to announce that we have NEW fun ways for you to learn more about the technology we support on this campus!


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